Privacy Policy

One Call Windscreens Limited (“we”, “us”) respects your privacy. This policy explains what personal data we collect when you use this website or contact us, and how we use it.

Who we are

One Call Windscreens Limited, [registered address], company number [number]. Contact: [email address] or 07429080915.

What we collect

• Details you give us in our quote and chat forms: name, phone number, email, postcode, vehicle registration, vehicle details, a description of the damage and any photo you upload.
• Messages you send us by phone, WhatsApp or email.
• Basic technical data such as your IP address and browser type, and cookies (see below).

How we use it

• To give you a quote, arrange and carry out your repair or replacement (performance of a contract).
• To deal with insurance claims you ask us to help with.
• To keep records required by law, for example for accounting.
• To improve our website and services (legitimate interests).

We do not sell your data. We only send marketing if you have agreed to it, and you can opt out at any time.

Who we share it with

Only with people who help us provide the service – for example our technicians, insurers you ask us to deal with, payment providers (such as Klarna or Clearpay), and our IT and hosting providers. They must keep your data secure.

How long we keep it

Quote requests that do not lead to a booking are deleted after [12 months]. Job and invoice records are kept for [6 years] for tax purposes.

Your rights

Under UK GDPR you can ask for a copy of your data, ask us to correct or delete it, object to how we use it, or ask us to restrict it. Contact us using the details above. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

This website uses essential cookies to work properly and may use analytics cookies to understand how visitors use it. [Describe any analytics or advertising tools you use.]

Changes

We may update this policy from time to time. The latest version will always be on this page.